If your printer is not printing, but the printer’s screen does not show an error, then one of three things has happened. The first is that there is a print job in the print queue that has been paused or is being cancelled, in that case, it is simply a case of removing the job in question, at which point the print job should start printing.

The second is that your computer and printer are connected to different networks and can’t communicate with each other. Connecting your computer to the same network as the printer is as simple as checking which network your printer is connected to on its Network Status Report and connecting your computer to the same network. Once this is done, the printer should start printing.

The third is that your printer has changed IP address, so your computer is sending files to the wrong location, this tends to happen after a router has been reset or changing internet provider. Instructions to fix this are listed below for Windows and Mac. Once this is done, the printer should start printing.

Windows

Click on the Windows icon, type in printers and select “Printers & scanners”. Select the printer, click on “Manage” and then “Printer properties”. Select the “Ports” tab and click on “Add Port”. Select “Standard TCP/IP Port” and type in your printer’s IP address, this can be found on your printer’s Network Status Report, then click “Apply”, then “OK”.

Mac

Click on the Apple icon, then “System Preferences” and “Printers and Scanners”. Then select the printer, click on “Options & Supplies” and type in your printer’s IP address, this can be found on your printer’s Network Status Report, then click “OK”.